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Deliberating, Documenting, Delivering
Following on from last week’s post, this week we are starting to look at what each part of the model looks like in a concrete, ‘here it is written down’ sense. I’ve interchangeably used the terms...
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Sticking Points for Strategic Planning
Source: Wikipedia (public domain) Today we are back looking at the strategy end of the cycle, the topside, and how to usefully document it. This is a curly question at best as there are many templates...
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Chaining Actions to Value
Source: Wikipedia (public domain) One thing that often is missed by organisations is an understanding of how their complex operations contribute toward the satisfaction of the end user. There are...
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Value Chaining for Government
Ok I’ve decided that we’ll stick who value chains for another week, for 3 reasons…. 1. The more I think about them the more excited I get (I did mention that I’m a bit dorky about this sort of thing,...
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Policy Processing
To me, the intrigue of developing policy (for both internal and external application) lies in two areas. Firstly, in the opportunity to use your imagination to find a new, exciting, better way of...
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Clarifying Complexity and Mud Fudge Cake
The delivery of goods and services by the public, private and even not-for-profit sectors is no longer simple. Goods and service providers are no longer safe to just adhere to tried and tested...
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A Model for Superior Organisational Alignment and Success – to Recap
I’m nearly 6 months into this blog and thought the time had come to do a recap on the Superior Business Analysis Organisational Model in its entirety and revisit what it is all about. So… last weekend...
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Realistic Rulebooking
A rule book is ‘what’ I’ve identified as the end product of documenting business rules to support the delivery of superior business achievements, but I’ve been revisiting this in my ponderings this...
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Living SOPily ever after
Standard Operating Procedures are – embarrassingly enough – very close to my heart. For me Standard Operating Procedures, otherwise known as SOPs, are standards, knowledge and benchmarks all in one....
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Templation: Anything Worth Doing is Worth Doing Right
Today we’re thinking about forms and templates – those reusable artifacts that mean every time you need to produce a letter or a piece of proof or a report as part of a process, you don’t have to...
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Process Models: A Minor Space Odyssey
The post for this week (or rather this fortnight – you may have noticed that my posts have slipped further apart) will probably prompt a change in my model. Only a small change mind you, but one...
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Intriguing Decision Tables
I’ve been looking forward to this fortnight’s post as it’s on a topic which intrigues me, but that I haven’t explored too much in the past. You see, we’re talking today about decision tables. Decision...
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Fruitful metrics and KPIs – a Story
Imagine you are the boss of a lolly shop selling the most colourful range of fruit chews ever made. Orange and banana, lime and kiwi fruit, avocado and pomegranate, date and dragon fruit… What an...
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Fixing Teeth and Performance Reporting
Performance reporting to some people seems akin to a root canal… except that it keeps happening over and over again. Why do I say that? Well, talk to people in many businesses or government...
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Reporting Data off into the Sunset
Over the last couple of posts we’ve been looking at the reporting part of an organisational framework and hopefully you’ll be happy to hear we’re not leaving it behind yet. Conversely, if you’re well...
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Deeming Deming and Profound Knowledge
W. Edwards Deming was, amongst many things, a statistician, electrical engineer and author who lived from 1900 to 1993. He is fascinating to read about – someone with varied interests who spent much...
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Exploring practices – an introduction
I have written several times in the last nine months that processes are the ultimate form of implementation. To achieve an outcome, there’s no point just imagining or talking about it. You have to...
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A perfect (brain) storm
We are going to ease into our discussion of useful practices for establishing a solid and successful organisational program with a fairly common one – brainstorming. In fact you might think it is so...
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Keeping it Clean – Sorting Ideas for Success
The opportunities associated with generating lots of ideas are only realised when you know what to do with them. Surely no one can argue with that? Therefore brainstorming, as discussed in my last...
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SWOTting for Goal Setting
Over the last two posts we’ve talked about generic techniques for generating and analysing ideas. However the time has come to move back toward the Superior Business Analysis model and talk about the...
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